The products offered by the company M45, izobraževanje in svetovanje, d.o.o. (hereinafter: Provider) are subject to these general terms and conditions.

The general terms and conditions constitute a valid contract concluded between each buyer and the Provider. The general terms and conditions bind all buyers who enter into a contractual relationship with the Provider.

The fulfillment of the contractual relationship represented by the purchase of products is not possible without agreeing to the general terms and conditions of the Provider. The buyer is obliged to agree to the general terms and conditions in full. Withdrawal from the application of the general terms and conditions must be expressly agreed between the buyer and the Provider.

THE BUYER IS OBLIGED TO READ THE GENERAL TERMS AND CONDITIONS CAREFULLY.

If the buyer does not fully agree to the general terms and conditions, the Provider cannot provide services to him.

Company contact details:

M45, izobraženje in svetovanje, d.o.o.
Novo Polje, cesta VII 125, Ljubljana, 1260 LJUBLJANA-POLJE
Mail: info@umologija.com
Transaction account: SI56 6100 0003 1411 857
VAT ID: SI 94201846
Registration number: 7508239000
Registration authority: District Court of Ljubljana

Definitions

Provider is the company M45, izobraženje in svetovanje, d.o.o., which offers products and services within the framework of these general terms and conditions.

Buyer is a natural or legal person who places an order with the Provider.

Product represents all products and services offered by the Provider and are further defined in these general terms and conditions.

Purchase process

The Provider operates in the field of personal growth and well-being, within the framework of the Provider’s website: https://umologija.com/en/shop/ (hereinafter: Online store)

Steps of the purchase process:

1. step – adding products to the shopping cart. Add the product you want to purchase to the cart by clicking on the appropriate button (“Add to cart”). You can also find products using the search engine. For more information about the selected product, click on the product name. You can add any number of products to the cart. When you are finished adding, you can continue shopping later, or complete the purchase by clicking on the “View cart” button. In the first case, the products in the cart will be saved for later purchase.
2. step – choosing delivery. You can select delivery and calculate the exact delivery amount by entering the address.
3. step – buyer information and payment. Enter your personal information that the Provider needs for the purchase. If you want delivery to a different address, click on the box with the inscription “Deliver to another address?”. It is also possible to review the entire order. Select a payment method and confirm the purchase by clicking on “Buy now”.

Before clicking on the “Buy now” button to complete the purchase, check again that the amount of the ordered products is correct. Also check the delivery address. Please select the appropriate payment method in this step and click on “Buy now”. The page will redirect you based on the selected payment method, where you will enter your payment information. You will receive a confirmation of your successful order to your email address.

Order confirmation represents the Buyer’s obligation to fulfill the financial obligations regarding the placed order.

Purchase notification process

After placing the order, the Buyer receives a notification by e-mail that the order has been accepted.

The Provider may call the Buyer on their contact phone number to verify the data or to ensure the accuracy of the delivery.

When the package is ready for shipment, the Buyer receives a notification that the package has been shipped. Further notifications until delivery are taken over by the delivery service.

In the event that the Buyer chooses payment by invoice but does not make the purchase, the following messages are sent to the Buyer: 2 reminders that the payment has not been made and a notification about the cancellation of the order.

The purchase process for legal entities is exactly the same as for natural persons, except that at the conclusion of the purchase, the company name and company tax number are entered.

Offer

The offer is informative in nature and may contain errors. In the event that incorrect information is provided on the website, the Provider will inform the Buyer of this via e-mail and offer him the option of withdrawing from the contract.

Information on technical protection and functionalities of digital content

The Provider also offers digital content in its online store that has the following functionalities and protection:

1. Types of digital content

Our offer includes:

• online courses that are recorded in advance (“on demand”),
• live online lectures (held on a specific date and with limited capacity) and
• accompanying digital materials (PDF materials, workbooks, templates).

2. Technical protection of content

Digital content is protected by the following technical measures:

• Password access: You can access the content exclusively with a personal user account created upon purchase. Access with other persons is not permitted and constitutes a breach of contract.
• Individual access binding: each purchase is tied to one user account. Sharing access data with third parties is not permitted.

3. Technical access requirements

To use digital content smoothly, you need:

• a modern web browser (we recommend the latest version of Chrome, Firefox, Safari or Edge),
• a stable internet connection with sufficient speed to allow streaming video content,
• JavaScript and cookies enabled in the browser,
• for live online lectures: a working camera and microphone, and it is also recommended to install the selected application on which the lecture is being held.

4. Duration of access

Access to digital content is guaranteed for a period of 12 months from the date of purchase, unless a different period is specified for the individual digital content (online course). The buyer is obliged to check the content provision period before purchasing.

Access to live online lectures is guaranteed for the duration of the individual lecture.

5. Interoperability

The content is accessible via a web browser on devices with Windows, macOS, iOS and Android operating systems. No special software is required for access

6. Usage restrictions

All content is copyrighted. It is prohibited to:

• reproduce, copy or distribute content,
• publicly display content,
• transfer accessible data to third parties,
• any commercial use of content without written permission.

Violation of these terms may result in termination of access without refund and the imposition of liability for damages.

Changes to Digital Content

The Provider reserves the right to change the digital content when necessary to ensure the compliance of the digital content. In addition, the Provider may change the digital content when necessary to ensure security standards. The Provider is aware that security standards are changing and that digital content needs to be upgraded in order to ensure adequate security, and therefore reserves the right to make changes to meet these standards.

The digital content is hosted by a third party (the Provider’s contractual processor). The Provider reserves the right to change the contractual processor that provides services to it. In the event of such a change, the Buyer will be notified of this in a timely manner, and the Provider will ensure that such a change will be implemented at no cost to the Buyer.

Payment and delivery

All prices of the Provider are in EUR and include VAT.

The Provider has the right to change prices at any time. The Buyer is subject to the price stated at the time of order confirmation.

The Provider offers the following payment options:

• Proforma invoice,
• Card payment and
• Payment with the “link” service.

The Buyer is deemed to have made a purchase when he/she confirmed the order via the website and agreed to the general terms and conditions (hereinafter: order confirmation). At the moment the order is confirmed, all terms of the legal transaction are fixed and cannot be changed. The contract is deemed to have been concluded at the moment of order confirmation. The Provider does not store the text of the contract and the text of the contract will not be accessible to the Buyer after the purchase is made.

The Provider enables parcel delivery of ordered products. Delivery costs are defined in the order process.

The delivery deadline is 7 working days from the date of payment for the order.

Withdrawal from the contract

This section applies only to buyers who have the status of a consumer, as defined by applicable law.

The consumer has the right to withdraw from the contract, in accordance with the Consumer Protection Act (ZvPot-1), under the conditions specified in this chapter. Withdrawal from the contract under this chapter is not possible for buyers who are not consumers. The consumer has the option to withdraw from the contract, without giving a reason, within fourteen (14) days from the date of receipt of the product. The consumer does not need to give a reason for withdrawal.

The consumer shall notify the seller of the withdrawal from the contract within the above-mentioned period by submitting a written statement and sending it to the seller or by filling out the FORM FOR EXERCISING THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT, which is available here: FORM

After receiving the withdrawal statement, the consumer is obliged to return the products within fourteen (14) days after submitting the withdrawal statement. The provider shall refund the purchase price to the consumer within fourteen (14) days of receiving the products that are the subject of withdrawal.

The consumer shall return the products in person or by mail to the provider’s address specified in these general terms and conditions. The returned products must be accompanied by a form for exercising the consumer’s right to withdraw from the contract and a copy of the invoice.

The consumer shall bear the costs of sending the products subject to withdrawal. These costs shall not be reimbursed by the Provider.

In the event that the products returned by the consumer are damaged or worn to an extent that exceeds the use strictly necessary to determine the nature, properties and functioning of the product, the value of the products will decrease. The consumer is responsible for the decrease in the value of the product, which the Provider shall evaluate and inform the consumer thereof.

Upon withdrawal from the contract, the Provider shall refund the full amount of the payment as shown on the invoice, including delivery, to the consumer immediately, but not later than within 14 days from the date on which we received the products subject to withdrawal or unambiguous proof of the goods sent back to our address. We will refund the amount to you by transfer to your bank account.

Withdrawal from the contract and the possibility of return, in addition to other cases explicitly listed in the Consumer Protection Act, do not apply:

• to goods that are manufactured according to the consumer’s precise instructions and adapted to his personal needs;
• to sealed goods that are not suitable for return due to health protection or hygiene reasons, if the buyer has opened the seal after delivery;
• to the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
• to leisure services where the company undertakes to fulfill its obligation on a specific date or within a specific period;
• in other cases explicitly specified by consumer legislation.

Withdrawal from the contract for courses and digital products

The consumer does not have the right to withdraw from the contract for the supply of digital content or a service that is not supplied on a tangible data carrier when the following conditions are met (point 13 of Article 135 of the ZVPot-1):

• the delivery began within the 14-day withdrawal period;
• the consumer has previously given his express consent to the start of the delivery within this period;
• the consumer has agreed to thereby lose the right to withdraw from the contract;
• the company has provided the consumer with a certificate in accordance with paragraph 6 of Article 132 of the ZVPot-1.

To exercise the right of withdrawal, you must inform the Provider of your decision to withdraw by an unambiguous statement (e.g. by letter sent to the registered office of the Provider). You may enclose the withdrawal form attached to these general terms and conditions, but this is not mandatory.

If you exercise the right of withdrawal, we will reimburse all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from the contract. We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

The day of conclusion of the contract is considered to be the day on which the Buyer submitted the application or order and accepted the general terms and conditions.

Withdrawal from the contract when providing services

Buyer – The Consumer expressly agrees that the provision of the Service has commenced on the basis of his/her express and prior consent and confirms that he/she has agreed to lose the right to withdraw from the contract when the Company fully performs the Service.

The day of conclusion of the contract is considered the day on which the Buyer placed the order and/or accepted the offer and confirmed the general terms and conditions.

Guarantee of conformity of goods

The Consumer has the right to assert a warranty claim under the warranty of conformity of goods. The Consumer may assert the warranty by informing the Provider of the non-conformity within two (2) months from the time the non-conformity was discovered. The Consumer is obliged to precisely define the non-conformity and enable the Provider to inspect the product. The Consumer cannot demand the elimination of non-conformities that appear on the product after two (2) years have passed since the products were taken over by the Consumer.

The goods are subjectively compliant:

• if they correspond to the description, type, quantity and quality and have the functionality, compatibility, interoperability and other characteristics required by the sales contract;
• if they are suitable for the specific purpose for which the consumer needs them and which the consumer has informed the seller of at the latest when concluding the sales contract and the seller has agreed to;
• if they are supplied together with all accessories and instructions, including installation instructions, as specified in the sales contract, and are updated as specified in the sales contract.

The goods are objectively compliant, namely:

• the goods must be suitable for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the sector;
• the goods must be of such quality and correspond to the description sample or model made available by the seller to the consumer prior to the conclusion of the sales contract, where applicable;
• the goods must be delivered together with such accessories, including packaging, installation instructions or other instructions, which the consumer can reasonably expect to receive, where applicable;
• the goods must be of such quantity and have such characteristics and other properties, including those relating to durability, functionality, compatibility and safety, as are usual for goods of the same type.

The seller is obliged to deliver to the buyer goods that are in conformity with the sales contract. The conformity of the goods is assessed on the basis of the subjective and objective requirements for conformity, as defined above. In the event that the goods do not meet the requirements for conformity, the goods are deemed not to be in conformity and the seller is liable for the lack of conformity of the goods at the time of delivery.

Digital content is objectively conforming when:

• it is fit for the purposes for which digital content of the same type is normally used, taking into account, where appropriate, other regulations, technical standards or industry codes of conduct applicable to the sector in question, where technical standards for a given sector do not exist;
• it is supplied together with all the accessories and instructions that the consumer can reasonably expect to receive, where appropriate;
• it is in conformity with any trial version or preview of the digital content or digital service made available by the business before the conclusion of the contract for the supply of the digital content or digital service;
• it is of such quantity and has such characteristics and performance features, including in relation to functionality, compatibility, accessibility, continuity and security, as are usual for digital content or a digital service of the same type and which the consumer can reasonably expect, having regard to the nature of the digital content or digital service and taking into account any public statement made in particular in advertising or marking by or on behalf of the undertaking or other persons in the preceding links of the contractual chain, including the manufacturer, unless the undertaking proves that: it was not aware of the public statement in question and could not reasonably be expected to be aware of it, the public statement was corrected in the same or comparable way as it was made by the time the contract for the supply of digital content or a digital service was concluded, or the public statement could not have influenced the decision to purchase the digital content or digital service:

The digital content must be supplied in the latest version available at the time the contract for the supply of digital content was concluded, unless the parties have agreed otherwise. If the contract for the supply of digital content provides for the continuous supply of digital content over a certain period, the digital content shall be deemed to be in conformity if it remains in conformity throughout that period.

Digital content is compliant when it meets the objective requirements for compliance of updates, as defined in Article 112 of the ZVPot-1.

The company is not liable for the non-compliance of the supplied digital content if the company specifically informed the consumer when concluding the contract for the supply of digital content that an individual feature of the digital content deviates from the objective requirements for compliance from the first paragraph of Article 111 of this Act or the first and second paragraphs of the previous article, and the consumer expressly and separately accepted this deviation when concluding the contract for the supply of digital content.

The burden of proof regarding the conformity of the digital content lies with the Provider. In the case of a single supply (or a series of individual supplies) of digital content, the supplier bears the burden of proof as to whether the digital content was in conformity at the time of supply, if the lack of conformity becomes apparent within one year of the supply of the digital content, unless it proves that the consumer’s digital environment is not compatible with the technical requirements for the digital content, and if the business informed the consumer of such requirements in a clear and comprehensible manner before the conclusion of the contract for the supply of digital content.

The consumer has the right to request warranty claims from the provider in the following order:

1. to establish the conformity of the goods or digital content or, if this is not possible, 
2. request a proportional reduction of the purchase price or withdraw from the contract and request a refund.

The order of warranty claims is a mandatory element. The provider will not grant claims that are not in accordance with the presented order.

In the event that the digital content causes damage to hardware or other digital content or digital services owned by the consumer, the consumer has the right to request compensation from the company.

If the consumer requests the establishment of conformity of the digital content, this would cause the provider disproportionate costs or If it is impossible to bring the digital content or digital service into conformity, the supplier may refuse to bring it into conformity, taking into account all the circumstances of the case, including the value that the digital content or digital service would have if it were in conformity and the significance of the lack of conformity.

The supplier shall bring the digital content or digital service into conformity within a reasonable time, free of charge and without significant inconvenience to the consumer.

The consumer may request a proportionate reduction of the purchase price or withdraw from the contract for the supply of digital content in any of the following cases:

• the bringing into conformity of the digital content or digital service is not possible or is disproportionate in accordance with the first paragraph of the previous article;
• the business has failed to bring the digital content or digital service into conformity in accordance with the second paragraph of the previous article;
• the digital content or digital service remains in non-conformity despite the business’s attempt to bring the digital content or digital service into conformity;
• the nature of the lack of conformity of the digital content or digital service is so serious as to justify an immediate proportionate reduction of the purchase price or withdrawal from the contract for the supply of digital content or digital service, or
• the business has stated or it is obvious from the circumstances that the business will not bring the digital content or digital service into conformity within a reasonable time or without significant inconvenience to the consumer.

If the consumer withdraws from the contract for supply of digital content under the following conditions:

• after withdrawal from the contract, the consumer is obliged to refrain from using the digital content;
• at the request (and expense) of the company, return the material data carrier on which he received the digital content;

After receiving the consumer’s declaration of withdrawal, the provider will refund all payments made or a proportional part of the purchase price corresponding to the period during which the conformity of the digital content was not ensured.

The provider will refund all payments received no later than 14 days from the day on which it was informed of the consumer’s decision to exercise a claim for a proportional reduction of the purchase price or to withdraw from the contract. The provider will refund the payments received using the same means of payment as the consumer used to pay for the digital content, unless the consumer expressly agrees to another means of payment and the consumer does not bear any costs as a result.

The seller is not liable for the non-conformity of the goods if the seller has specifically notified the consumer in advance that an individual property of the goods deviates from the objective requirements for conformity and the buyer has expressly and separately accepted this deviation when concluding the contract.

The buyer may require the seller to restore the conformity of the goods free of charge without significant inconvenience to the buyer within a reasonable period of time, not exceeding 30 days, from the moment of receiving the notification of the non-conformity and receipt of the goods at the seller’s address, taking into account in particular the nature of the goods and the purpose for which the buyer needs the goods. The 30-day period may be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. The seller shall inform the consumer of the number of days for the extension of the period and the reasons for its extension in the same way as he received the complaint or the subsequently selected method of mutual communication before the expiry of the 30-day period. For free restoration of conformity, the seller bears the payment of the necessary costs incurred in restoring conformity of the goods, in particular the costs of shipping, transport, labor or materials.

The buyer may choose between repair of the goods and replacement of the goods with new, faultless goods, unless:

• the fulfilment of the selected warranty claim is impossible;
• the fulfilment of the selected warranty claim represents disproportionate costs for the seller compared to another warranty claim, taking into account all the circumstances. In particular, the value that the goods would have had if they were not non-conforming, the significance of the non-conformity and the possibility of securing another warranty claim for the consumer without significant inconvenience are taken into account. In this case, the consumer may exercise the warranty claim by withdrawing from the contract or by reducing the purchase price.

A consumer may exercise a warranty claim for a reduction in the purchase price when:

• the supplier has not repaired or replaced the goods or, where applicable, has not completed the repair or replaced the goods in accordance with this Act or has rejected the consumer’s warranty claim for the establishment of conformity of the goods, because the fulfilment of the selected claim is impossible or would require disproportionate costs and effort from the supplier;
• the lack of conformity exists even though the supplier has attempted to establish conformity;
• the nature of the lack of conformity is so serious that it justifies an immediate proportional reduction in the purchase price or withdrawal from the contract; or
• the supplier has stated or it is obvious from the circumstances that the supplier will not establish conformity of the goods within a reasonable time or without significant inconvenience to the consumer.

The consumer has the right to withdraw from the contract and request a refund of the amount paid if the non-conformity occurs within thirty (30) days of receiving the product.

When the consumer withdraws from the contract or requests a proportional reduction in the purchase price, the provider is obliged to refund the purchase price within eight (8) days of receiving the returned goods or confirmation that the goods have been shipped.

The provider is liable for the non-conformity of the product, but is not liable for damage caused by improper handling or maintenance. The provider reserves the right to accept the complained product and send it for analysis. If the experts performing the analysis identify a defect due to improper handling of the product, the provider rejects the complaint, and the consumer does not have the right to exercise the guarantee for the conformity of the goods.

Where the lack of conformity relates only to part of the goods supplied under the sales contract and there is a reason for withdrawing from the sales contract, the buyer may withdraw from the sales contract in relation to these goods and any other goods acquired together with the non-conforming goods, if the consumer cannot reasonably be expected to retain only the goods that are in conformity.

Promotional activities

The provider occasionally carries out certain promotional activities, which may include price reductions, additional benefits, etc. The provider organizes promotional activities at its own discretion and also determines the conditions and period of validity of each promotional activity for each promotional activity.

Benefits resulting from promotional activities are not cumulative. The buyer may only benefit from one promotional activity of his own choice. Promotions cannot be redeemed in cash or in the form of a credit.

Promotional benefits do not apply to products made to order.

Intellectual Property Protection

The Provider is the owner and holder of the intellectual property rights in the Products and related marks. The Provider’s distinctive marks, which are located on the Provider’s website and which the Provider uses in its business operations, represent the copyright and intellectual property of the Provider. The Buyer does not acquire the right to use the Provider’s distinctive marks by using the website or placing an order.

Any violation of this use, as defined in these general terms and conditions, constitutes a violation of this agreement. The Provider reserves the right to assert against the Buyer all legal claims for the protection of its intellectual property that it has at the time of the violation.

All content, including content on digital products, is the property of the Provider and is protected by copyright. By purchasing, the Buyer acquires only the right to use the materials and does not acquire any other property and/or copyright in the materials. Any use that goes beyond the scope of use for personal needs is considered a violation of this agreement.

Complaint procedure

The Buyer may address all complaints to the Provider’s e-mail address: info@umologija.com. The Provider will send the Buyer a confirmation of receipt of the complaint and inform him of the approximate deadline for resolving the complaint.

Complaints addressed to the Provider by legal entities are resolved in accordance with the provisions of the Code of Obligations.

Personal data protection

The Provider protects the Buyer’s personal data in accordance with applicable legislation. For more information on the processing of personal data, please refer to the privacy policy available on the Provider’s website.

Limitation of liability

The images of products published on the website are symbolic, and the available text materials are of an informative nature. The Provider is not responsible for the consequences of using products purchased in the online store that arise from use that is not in accordance with the instructions for use of these products.

The contents published on the website are the property of the Provider. The Provider may change the contents at any time and without prior notice and assumes no responsibility for the consequences of these changes. The Provider strives to provide the latest and most accurate information on the website, but does not guarantee its accuracy.

The provider is not liable for occasional website downtime, possible inaccuracies of information, or for any damage resulting from the use of inaccurate or incomplete information. The provider will strive to ensure optimal operation of the website, but does not assume any responsibilities or guarantees for uninterrupted use. All users use the website at their own risk.

The provider is not liable for any damage to computer equipment, mobile phones, or any other application with which the website can be accessed, due to your visit to the website or any use thereof. The provider is not liable for any damage of any kind that may arise from the use or inability to use the website. The website is provided “as is”.

The provider is not a doctor and does not provide medical services. The buyer is expressly informed of this and is aware that these services cannot replace a medical examination. The Buyer is expressly informed and confirms that he is aware that this is not a form of treatment but relaxation techniques, the primary purpose of which is relaxation and not treatment.

Before the start of the provision of services, each Buyer is obliged to inform the Provider of any possible illnesses, health problems, defects and deficiencies that could prevent or complicate the provision of services or that could cause damage to anyone. The Provider is also not responsible for any decisions of the Buyer related to his health, course of treatment or health condition that the Buyer makes within the framework of or based on the use of the services.

The Provider’s liability for any damage that the Buyer may suffer as a result of the use of the services is completely excluded. 

All services of the Provider are available “as is”, without any express or implied warranties or guarantees. The Provider does not guarantee that the Buyer will achieve the desired or expected goal, effect or consequence by using its services, and the Buyer cannot request any refund or other payment from the providers because the goal, effect or consequence has not been achieved. The Buyer is aware that each individual is an individual person and that the Provider does not guarantee that the services will achieve the desired result for the Buyer.

Final provisions

Concluded contract. The General Terms and Conditions together have the nature of a contract concluded between the Provider and the Buyer.

Independence of provisions. If it is determined that any of the provisions of these general terms and conditions (in whole or in part) is unlawful, void or in any other way invalid, such provision shall be deemed deleted (in part or in whole), and the remainder of the general terms and conditions shall remain in force.

Full legal capacity. The Buyer guarantees that he has full legal capacity to validly conclude a legal transaction with the Provider. If the Buyer is a legal entity, he guarantees that he has the capacity to represent the legal entity to conclude a valid transaction or has obtained the appropriate authorization from the representative of the legal entity to perform a valid legal transaction. If a person with partial legal capacity wishes to make a purchase, he guarantees that the conclusion of the transaction is a transaction for which he has legal capacity or that he has concluded such a legal transaction with the appropriate consent of the guardian or representative.

Knowledge of the terms and conditions. The buyer guarantees that, before accepting the terms and conditions, he has read them and is fully familiar with them, especially with the limitations of liability that are established.

Law of contract. These general terms and conditions are subject to the law of the Republic of Slovenia. The courts of the Republic of Slovenia are competent for all disputes arising from these general terms and conditions.

Out-of-court settlement of consumer disputes. The provider does not recognize any provider for out-of-court settlement of consumer disputes.

Changes to the general terms and conditions. The provider has the right to change these terms and conditions at any time. Any change will be published in the online store. Any changes shall enter into force on the date of publication, unless otherwise specified in the general terms and conditions themselves. The general terms and conditions that are valid at the time of purchase apply to each purchase. The updated version of the terms and conditions is always available to the buyer at: www.umologija.com/en/general-terms/

These general terms and conditions were adopted on 01.06.2026.